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Fraud and Security

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REPORT SUSPICIOUS ACCOUNT ACTIVITY


WHAT TO DO IF YOU SUSPECT FRAUD

If you suspect unauthorized activity on your account, contact us right away with this information at hand:

  • your account number(s)
  • your debit card number
  • amount involved in the fraudulent activity
  • the date the activity took place
  • pen and paper to write down the case number we give you

IF YOU HAVE DETECTED:

  • Lost or stolen checks, debit card or ATM card
  • Unauthorized check or debit card activity
  • Unauthorized withdrawal from an account
  • Unauthorized wire transfer of funds
  • Fraudulent activity related to your commercial loan
  • Identity theft

IMMEDIATELY REPORT SUSPICIOUS ACTIVITY:

  • Contact Deposit Operations at 512-956-5333 or email them at c[email protected]
  • Report a card lost or stolen at 866-546-8273

BEST PRACTICES:

  • Install anti-virus, anti-malware and anti-spyware on your computer system along with firewalls.
  • Keep your software patched and up to date.
  • Do not click on links or attachments in emails from unknown individuals.
  • Never give information via phone or email to someone you do not know.
  • If you are suspicious of a caller, hang up and call the company's main number.
  • Always confirm payment instructions over the phone with a verified individual.
  • Never exchange confidential information via unencrypted email.
  • Use all Bank of Austin fraud protection tools: dual control, Positive Pay, ACH Filter, email and text alerts and setting dollar limits.

OTHER USEFUL CONTACTS

  • Fraud Center – 24/7 debit card activity monitoring may reach out to you regarding unusual and/or suspicious activity. If we suspect unusual and/or suspicious activity, you will be contacted by one of these communication channels:
    • Via Phone – 1-800-417-4592
    • Via Text Message – 32874
    • Via Email – The Fraud Center phone number 1-800-417-4592 should be included in the email you receive.
  • FTC Identity Theft Site
  • FBI Internet Crime Complaint Center
  • Online Banking Best Practices PDF


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  • 8611 N Mopac Expressway
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  • Mopac Centre, Ste 100 and 101
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  • Austin, TX 78759

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